Terms of Service

By accessing or using the Langford platform ("Service") available at langford.app and related mobile applications, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. These Terms constitute a legally binding agreement between you and Langford Ltd ("Langford", "we", "us", "our"), a company registered in England and Wales.

To access certain features of the Service, you must create an account. You agree to: • Provide accurate, current, and complete information during registration. • Maintain the security of your password and immediately notify us of any unauthorised access. • Accept responsibility for all activities that occur under your account. • Not share your account credentials with any third party. You must be at least 16 years of age to create a standard account (13 years with parental consent or through a Schools subscription). We reserve the right to terminate accounts that violate these Terms.

You agree not to use the Service to: • Violate any applicable laws or regulations. • Infringe the intellectual property rights of Langford or third parties. • Upload, transmit, or distribute harmful, offensive, abusive, or illegal content. • Attempt to gain unauthorised access to any portion of the Service or its related systems. • Reverse engineer, decompile, or disassemble any software component of the Service. • Use automated tools, scrapers, or bots to access the Service without our prior written consent. • Engage in any conduct that disrupts or interferes with the Service or servers. Violation of these provisions may result in immediate account termination.

All content on the Langford platform, including but not limited to text, graphics, logos, lesson content, course materials, software, and AI-generated content, is the property of Langford or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for personal, non-commercial purposes. This licence does not include the right to resell, reproduce, distribute, or create derivative works from any content on the platform. User-submitted content (e.g., community posts, track suggestions) remains your property, but you grant Langford a worldwide, royalty-free licence to use, reproduce, and distribute such content in connection with the Service.

Langford offers free and paid subscription tiers. By subscribing to a paid plan, you agree to: • Pay the applicable subscription fees as described at checkout. • Provide valid payment information. All payments are processed by Stripe. • Auto-renewal: paid subscriptions automatically renew at the end of each billing period unless cancelled. • Cancellation: you may cancel at any time via your account settings. Cancellation takes effect at the end of the current billing period — no partial refunds. • Refunds: we offer a 7-day money-back guarantee for new paid subscriptions. Langford reserves the right to change pricing at any time. We will provide at least 30 days' notice before any pricing changes take effect for existing subscribers.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Langford does not warrant that: • The Service will be uninterrupted, error-free, or secure. • AI-generated lesson content is always accurate, complete, or up to date. • Results from using the Service will meet your specific requirements. Certificates issued by Langford are platform certifications and do not constitute regulated qualifications unless explicitly stated.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LANGFORD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. In no event shall Langford's total liability to you exceed the amount paid by you to Langford in the twelve (12) months preceding the claim.

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, Langford, third parties, or for any other reason at our sole discretion. You may terminate your account at any time by contacting support@langford.app. Upon termination, your right to use the Service will cease immediately.

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer in the EU, you may also have the right to submit disputes to an online dispute resolution platform.

We may modify these Terms at any time. We will notify you of material changes via email or a prominent notice on the platform. Your continued use of the Service after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

For questions about these Terms, please contact: Langford Ltd – Legal Team Email: legal@langford.app For support queries: support@langford.app